Ingrid Lehmann, Managing Public Information in a Mediation Process (United States Institute of Peace, 2009).


Those who mediate international conflicts must communicate publicly with a wide variety of audiences, from governments and rebel forces to local and international media, NGOs and IGOs, divided communitiess and diasporas.

Manging Public Information in a Mediation Process helps mediators identify and develop the resources and strategies they need to reach these audiences. It highlights essential information taks and functions, discusses key challenges and opportunities, and provides expert guidance on effective approaches. Examples from past mediations illustrate how various strategies have played out in practice.

The handbook sets out six steps that can be undertaken by mediators and hteir information teams before, during, and after peace negotiations:

  • Analyze the Information Environment
  • Plan Early for Information Needs
  • Design a Public Information Strategy
  • Implement a Communciation Program
  • Engage Civil Society
  • Monitor, Evaluate, and Assess

About the Author
Ingrid Lehmann is the former director of the United Nations Information Service in Vienna and currently teaches in the Department of Communication at the University of Salzburg, Austria. In her twenty-five year career with the United Nations, Dr. Lehmann also served as director of the U.N.’s Information Offices in Washington, D.C. and Athens, Greece. She worked in the U.N.’s Department for Disarmament Affairs and in its peacekeeping missions in Cyprus and Namibia. She was a Fellow at Harvard’s Weatherhead Center for International Affairs from 1993 to 1994 and a research associate at Yale University’s U.N. Studies Program from 1995 to 1996. Dr. Lehmann is the author of Peacekeeping and Public Information – Caught in the Crossfire. Her most recent research focuses on a comparison of United States and German media reporting on the U.N. weapons inspectors in Iraq in 2002 and 2003. She holds an M.A. in history from the University of Minnesota and an M.A. and Ph.D. from the Free University in Berlin. Lehmann is also a past ACUNS Board Member.